Elin - Cognitive Antivirus: Terms and Conditions

Hey there! Here’s a streamlined version of our Terms & Conditions for a quick and easy overview.

  1. Welcome to Elin - Cognitive Antivirus! This app helps you cope with harmful online content and protects your emotional well-being. By using Elin - Cognitive Antivirus (also called Elin or Elin.ai in this document), you’re agreeing to these terms.
  2. Welcome to Elin - Cognitive Antivirus! This app helps you cope with harmful online content and protects your emotional well-being. By using Elin - Cognitive Antivirus (also called Elin or Elin.ai in this document), you’re agreeing to these terms.
  3. What You Get and Give: Elin is you AI buddy that shields you from toxic online stuff. In return, you need to use the app responsibly and follow these rules.
  4. Setup: You’ll need to give the app some permissions and register an account. It can integrate with social media apps like Instagram and Facebook, so be cool with that.
  5. Your Responsibilities: Keep your account secure and don’t use Elin.ai for sketchy stuff. Also, respect intellectual property and don’t hack the app.
  6. Content Sharing: If you upload content, make sure it’s yours or you have permission to use it.
  7. Age Matters: You gotta be at least 13 to use Elin.ai. If you’re 13-18, get your parents’ okay.
  8. Our Rights: We own the app and its contents. You can use it, but don’t copy or mess with it.
  9. Advanced Features: Available with a paid subscription, free access may change over time. Payments are subject to App Store or Google Play terms.
  10. Subscriptions: Subscriptions renew automatically and can be cancelled at any time. Got issues? Tell us at hello@elin.ai.
  11. Limits on Our Liability: Remember, Elin.ai is a tool, not a therapist. We’re not liable for how you use it or for any hiccups in its performance, or if it says something strange or inappropriate.
  12. Feedback & Exit Strategy: Got issues? Tell us at hello@elin.ai. If you’re not happy, just uninstall or stop using the app.
  13. Changes to Terms: We might update these terms. Keep an eye out for changes and make sure you’re still cool with them.

Ready for more? Below are the complete Terms & Conditions with all the specifics.

1. INITIAL PROVISIONS

1.1. We are happy that you are here! By deciding to install and use our application Elin.ai, you have made an important step to protect yourself from getting trapped in toxic thought and emotional patterns caused by social media dynamics, disturbing, manipulative or extreme online content and purposedly biased information.

1.2. Before you can start using our Elin.ai application, we need to make sure that you understand what you are going to receive from us and what we expect from you in return. Therefore, before accessing and using the application and our related services or accessing any related websites, please read these Terms and Conditions (the “Terms”) carefully.

1.3. These Terms set out the rights and obligations governing the relationship between us, Elin.ai, s.r.o., a company established and existing under the laws of the Czech Republic, ID No.: 17921856, with its registered seat at Teslova 1120/1, Skvrňany, 301 00 Plzeň, Czech Republic, maintained by the Reginal Court in Plzeň, section C, insert 43250 (“Elin” or simply “we”, “us”, “our”), focusing on the provision of AI-based solutions designed to protect the emotional well-being  of its users, including you as our user (the “User”).

1.4. These Terms apply to the use of the Elin.ai application which is an application designed to protect the emotional well-being  of its users from disturbing, manipulative or extreme content and purposedly biased information (the “Application”). By downloading, installing, browsing, accessing, or using the Application and/or our services provided by us via the Application, you confirm that you have read these Terms and that you agree to be bound by these Terms. These Terms outline your rights and obligations when using the Application and our services related to the Application.

1.5. You acknowledge that the Application is still under development, as is the technology, particularly LLM, that the Application uses, and, as such, might contain errors, inconsistencies, and unforeseen issues that can affect its performance. We do our best to continue developing the Application with the goal of minimizing the deficiencies mentioned in the preceding sentence.

2. REGISTRATION AND ACCESS TO THE APPLICATION

2.1. By installing, accessing and using the Application, you grant us the right to use the processor, storage and other hardware on your device to enable the proper operation of the Application. You also acknowledge and agree that the use of the Application may in some cases require that you enable the Application to use certain software, services or data from your device (for example system time and date, localization service, etc.).

2.2. You will be able to start using the Application once you download and install the Application (or access its web version) and successfully complete the registration in order to create your account (the “Account”). During the registration process, we may ask you to enter certain basic information about you and your preferences so that we learn something about you and can continuously pre-select the right outputs for you. If you do not wish to provide us with the required information, you shall unfortunately not be able to use the Application.

2.3. If enabled in by us, you may also establish your Account with account data provided to us by a third party such as a social networking service, in which case you may have a separate, additional account relationship with such third party.

2.4. Please note that the Application has been designed to interact with selected third-party applications such as Instagram, Facebook, Twitter, Discord, and other similar apps (the “Third Party Apps”) and therefore you are required to allow such interaction if you wish to use the Application enhanced by the features based on these Third-Party Apps. The use of these Third-Party Apps is subject to the other parties’ terms and conditions, and we shall in no event be responsible for your compliance with the terms and conditions of the Third-Party Apps. By using the Application, you consent to the interaction of the Application with the Third-Party Apps, and you expressly acknowledge that the Application cannot be used without such interaction.

2.5. We do our best to deliver great user experience to all the Users of the Application, however, please note that we cannot be responsible for the following conditions which are out of our control:

a) the availability of your internet connection with sufficient capacity to run the Application;

b) the proper functioning of your software and hardware used in connection with the Application; and

c) the proper installation and availability of the Third-Party Apps on your device.

2.6. Once you download and install the Application (or access its web version) and successfully complete the registration process, you will be able to use the Application. Subject to your registering for the Account and compliance with the terms contained in these Terms, you are provided with a limited, non-exclusive, revocable license to access and use the Application subject to these Terms.

2.7. Payments for advanced features

a) Use of certain features of the Application may be temporarily enabled free of charge. To the extent that these features are available free of charge, the Provider shall not be responsible for their scope, availability, functionality or continuity. The Provider reserves the right to change, restrict or cancel these free parts at any time without prior notice.

b) Access to advanced features of the Application (e.g. personalized psychological models, deeper analysis and recommendations, enhanced mood tracking tools) is only available on a paid subscription basis. The price and terms of the subscription will be clearly communicated to the user prior to the subscription.

c) Subscription prices and terms are set out in the Application’s user interface and are subject to change. Subscriptions will automatically renew unless cancelled by the User at least 24 hours before the start of the next period.

2.8. For Apple (iOS) devices, payments are processed via iTunes / App Store. In this case, payment, subscription cancellation and any refunds are subject to Apple’s terms and conditions. Subscriptions can be managed in your Apple ID account (Settings > Apple ID > Subscriptions). For Android devices, payments are processed through Google Play Billing. In this case, payment, subscription cancellation and any refunds are subject to Google’s terms and conditions. Subscriptions can be managed in your Google Play account (Play Store > Account > Subscriptions).

2.9. Users may cancel their subscription at any time by sending notice to hello@elin.ai or through their account settings or by following the instructions of the app store provider (e.g. App Store, Google Play).

2.10. Unless otherwise expressly stated, payments for subscriptions are non-refundable, except where the service is defective, non-functional or not provided to the extent claimed, in accordance with applicable consumer protection laws.

2.11. When you activate your subscription, you acknowledge that you may be automatically charged for recurring payments until you cancel your subscription. The User is clearly informed of the automatic renewal of the subscription and the frequency of payments at the time of ordering, and his/her consent is required through an explicit confirmation (e.g. in the App Store or Google Play interface).

2.12. The User has the right to withdraw from the contract within 14 days of its conclusion if the paid features are not made immediately available. If the user explicitly agrees when ordering to the commencement of the service before the expiry of the withdrawal period and confirms that by this agreement he loses the right to withdraw, it will not be possible to withdraw from the contract.

2.13. The Provider is responsible for ensuring that the application is in accordance with the contract, is functional and regularly updated. In the event of a malfunction, the User may file a claim by emailing hello@elin.ai.

2.14. Prices may be adjusted depending on region, currency or tax regulations.

2.15. Because we need to be able to deliver the best experience to all our Users, we reserve the right to change, modify, update or otherwise upgrade the Application without notice from time to time or ask you to install additional updates, patches, fixes or hotfixes to the Application.

2.16. Updates may change the Application’s terms, conditions, features, items, mechanics, or any other element of the Application. In some cases, you must install such updates before you will be allowed to proceed to use the Application. If you fail to install the new update when required, we shall not be responsible in any way for your inability to use the Application and you shall not be entitled to receive a refund or any other form of compensation from us. You are not entitled to receive any new releases of the Application, or any updates, upgrades or similar products under these Terms, but we may in our sole discretion, but we are not obligated to, offer any or all of the foregoing to you.

3. USERS AND THEIR OBLIGATIONS

3.1. By using the App, you confirm that you meet the minimum age required by the laws of your jurisdiction. In some countries (e.g., the U.S. under COPPA), verification of legal guardian consent may be required.

3.2. We provide the Application to you and the other Users to enable you to protect your emotional well-being. In return, we require that you comply with the following obligations:

a) use the Application and the Account only in accordance with the purpose designated by us;

b) use the Application and the Account, including all related services, in accordance with these Terms and applicable laws;

c) secure the Account as required and/or as appropriate (e.g., with a username, password and/or PIN code and/or biometric verification) and implement and maintain standard security processes (including adequate technical, administrative and physical safeguards) to protect all Account access data and prevent unauthorized use or unauthorized access to the Account;

d) secure your device against any third party, and thus you accept sole responsibility for all activities that occur under your Account on the device;

m)  maintain the confidentiality of the information necessary to access the Account so that you do not allow the use of the Account by third parties;

f) refrain from using any language that is, alludes to, or can be construed to be sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethically offensive, extremist, sexist, or otherwise offensive according to us in our sole discretion, with the sole exception of using such language privately in the Application and with the express intention to refine such language before sharing the given social media post, comment, direct message or any other public communication, or with the express intention to receive a non-binding advise from the Application how to cope with such language;

g) refrain from posting, uploading or providing links to any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, extremist, racial or ethnical charged, or otherwise offensive content that we deem to be inappropriate, with the sole exception of uploading or providing such links privately to the Application and with the express intention to check or revise such links before sharing them via social media post, comment, direct message or any other public communication, or with the express intention to receive a non-binding advise from the Application how to cope with such online content;

h) refrain from intentionally exploiting any bug in the Application; and

i) inform us of any unauthorized use or unauthorized access to the Account and ensure timely revocation / replacement of potentially or actually compromised access data.

3.3. Because we have invested a lot of effort into the development of the Application, you agree that without our express prior written consent, you shall not, and you shall not allow any third party, to:

a) decompile, disassemble or reverse engineer the Application, including any services provided;

b) remove, modify or obscure any copyright or proprietary notices contained in the Application;

c) use the Application, including any services provided, to create a similar or competitive product or service;

d) gain unauthorized access to the Application (e.g., through another system or tool);

e) use the Application, including any services provided, in a manner that violates applicable law or violates any third-party privacy or intellectual property rights;

f) publish, post, upload or otherwise transmit through the Application any data that contains viruses, Trojans, worms, time bombs, corrupted files or other computer programs or procedures that are capable of being harmed, harmed, invisibly captured or appropriate any systems, data, personal information or property of someone else;

g) commit (whether intentionally or by negligence) any act of data poisoning, prompt injection, jailbreaking or any act of bypassing safety measures of the Application (i.e., an interaction with the Application in a way that causes the Application to generate incorrect, misleading, offensive or biased information or other inappropriate or dangerous outputs);

h) violate the integrity or security of the Application, including any services provided; or

i) take any action that may or may impose a disproportionate or disproportionate burden on our infrastructure.

3.4. By submitting any text, images or other data of any kind and nature (the “Content”) via the Application, you represent that you are the owner of the Content or that you have proper authorization from the owner of the Content to use, reproduce and distribute it.

3.5. In order for us to properly provide you with our services, we need certain permissions from you. For this purpose, you hereby grant to us a worldwide, royalty-free, non-exclusive, transferrable license to use the Content (in whole or in part), including the right to grant sublicenses, whereas the license granted lasts perpetually until the respective Content is completely removed from the Application, or as long as the purpose of the Agreement requires, or the Content is part of other Users’ content (whichever occurs later).

3.6. You are solely responsible for your interactions with other Users of the Application. We reserve the right, but have no obligation, to monitor and/or resolve disputes between you and other Users.

4. REPORTING INFRINGEMENT

4.1. If you feel that the content of other Users infringes the intellectual property rights or other rights of third parties in any way, please do not hesitate to contact us via email at hello@elin.ai. We will try to solve this problem as soon as possible.

5. PERSONAL DATA PROTECTION

5.1. You acknowledge and agree that the processing of personal data by us is governed by the Privacy Policy of Elin which is hereby considered as an integral part of these Terms and is available at https://www.elin.ai/terms-and-privacy/#Privacy

5.2. If you use the App outside of the European Union, you may be subject to specific privacy and data protection laws in your jurisdiction (e.g. CCPA in California, PIPEDA in Canada, LGPD in Brazil or PDPA in Singapore).

5.2. To the extent that these laws provide a higher level of protection for personal data than the rules set out in our Privacy Policy, we will respect and comply with these local laws to the extent that they apply to our processing of data.

5.2. If you have any questions about how we process your personal data or wish to exercise your rights under applicable data protection laws, you may contact us at: hello@elin.ai.

6. AGE

6.1. The Application is not intended for, and we do not direct them to, anyone who is under the age of 13 (thirteen).

6.2. If you are under the age of 13 (thirteen), you unfortunately may not access and use the Application. If you are at least 13 (thirteen) years of age but under 18 (eighteen) years of age, you need parental or guardian consent to access and use the Application and any activities in the Application must be under the legal responsibility of your parents.

7. INTELLECTUAL PROPERTY

7.1. The Application is the result of our long creative and innovative efforts. You acknowledge and agree that we are and remain the exclusive holder of all rights relating to the Application and that the Application is protected by copyright laws and other related regulations. You are granted only the right to use the Application to the extent necessary for the use of the Application in accordance with their purpose and these Terms.

7.2. Nothing in these Terms or any other document shall be construed as granting, assigning or transferring any intellectual property rights to the Application and any parts thereof (including, but not limited to, graphics, logos, designs, icons, titles, computer code, themes, objects, animation, sounds, musical compositions, audio-visual effects, text), know-how, trade secrets, documents, technologies, patents or expertise owned by us or used in the operation of the Application.

7.3. You shall not sell, license, sublicense, lease, rent, distribute, disclose, permit access to, or transfer the Application to any third party, whether for profit or without consideration.

7.4. When using the Application, the User is always obliged to proceed in such a way that it does not violate any of our rights and acts in accordance with the laws, especially with legal norms relating to copyright. We may restrict the use of the Application if the User breaches these Terms or applicable laws.

8. LIMITATION OF LIABILITY

8.1. Although we do our best, please keep in mind that the Application utilizes an emerging AI-based technology and as such may not always work as intended or may generate incorrect, misleading, offensive or biased information or other inappropriate content. If you feel that the operation of the Application is in any way incorrect, misleading, offensive, biased or otherwise inappropriate, or even harmful, please report it to us and consider immediately discontinuing your use of the Application.

8.2. You agree and undertake not to hold us liable for (i) any comment, message, post or any other act on social media (including, but not limited, to Instagram); or (ii) any output of the Application (including, but not limited to, any inducement to public speech that expresses hate or encourages violence towards a person or group based on (inter alia) their race, religion, sex, or sexual orientation or any other potential inducement to any action whatsoever).

8.3. If you suffer from severe mental health conditions that may result in self-harm, suicidal thoughts, or other medical emergencies that may endanger you or others, or if you have seriously harmed yourself – for example by taking a drug overdose – please seek immediate help from a certified medical or clinical professional and/or contact your country’s respective emergency hotlines.

8.4. No information communicated via the Application is intended to provide professional recommendation or advice, and in no way can such information be used for diagnostic, preventive, therapeutic, psychological, health or medical purposes. What you do with the information communicated via the Application is entirely up to your personal judgment and will; the information conveyed is intended only to encourage you to be guided by your own emotional, well-being and health decisions. We shall not be in any event responsible for your communication with third parties or your activities on social media. The Application does not replace a professional psychologist, therapist or any other healthcare provider. We will not be liable for any damage you may suffer as a result of misinterpretation or improper handling of any information communicated via the Application. You agree and undertake not to bring any claim against us in respect of any damage that you may suffer as a result of misinterpretation or improper handling of such information. If you do not agree with this disclaimer, please stop using the Application immediately.

8.5. The Application is provided to the Users AS-IS, i.e., in the way in which it has been designed and operated. The User expressly agrees that the use of the Application is at the User’s sole risk. Neither we, nor our employees, affiliates, agents, distributors, resellers, or the like, warrant that the Application will not be interrupted or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Application or as to the accuracy, reliability or content of any information or service contained in or provided through the Application (for the avoidance of doubt, this includes also any and all suggestions of the Application to make certain changes to a post on social media or to reformulate a comment or a message on social media). Because the Application is provided “as is,” we are not obliged to provide any support services for it.

8.6. The User further acknowledges and agrees that: (a) the User is solely responsible for proper use of the Application, and (b) the User shall have no remedy for any failure of the Application.

8.7. Under no circumstances, including negligence, shall we, our officers, agents or anyone else involved in creating, producing, or distributing the Application and the related services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Application and the services; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to our records, programs or services.

8.8. We always strive to deliver you the best experience. Nevertheless, in case the use of the Application causes you discomfort or inconvenience of any kind, you may send your suggestions to our address hello@elin.ai or uninstall the Application and stop using our services. Please note that uninstallation of the Application and discontinuance to use our services is your sole and exclusive remedy in case the Application or our services causes you discomfort or inconvenience of any kind.

8.9. Except as expressly set forth in these Terms, we make no warranties, express, implied or statutory, relating to anything within the scope of the contract between you and us. WE SPECIFICALLY DISCLAIM AND EXCLUDE ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM OR USAGE OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, compatibility, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OF ANY KIND THAT THE APPLICATION, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET THE USER’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEMS, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE OR ERROR-FREE OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED. This disclaimer applies to, but is not limited to, all software, goods, improvements, equipment, and services provided by us to the User.

8.10. In any event, our maximum liability to the User under these Terms or otherwise for any cause whatsoever (whether in the form of the additional cost of remedial services or otherwise) will be for direct costs and damages only due to our provable breach of obligations under these Terms and will be in aggregate limited to the sum actually paid by the User to us in connection with the Application.

9. INDEMNIFICATION

9.1. You agree to fully indemnify and hold us harmless from and against any and all damages, losses, and expenses of any kind (including reasonable attorney fees and costs) arising out of or related to: (i) any breach of your obligations under these Terms, (ii) any and all activities you carry out in the Application or through our services, and (iii) your breach of any other relevant laws, regulations or third-party rights.

10. TERMINATION

10.1. The agreement between you and us lasts until one of the parties (you or us) terminates it. However, you agree that certain rights and obligations arising from this agreement will also last after the termination of the agreement, such as, but not limited to, our rights to the User’s content.

10.2. Termination of applications. We reserve the right to terminate one or more Applications. Termination of an Application will be notified to all Users. After such notice, Premium Members must be able to use the App for the duration of the current subscription period. Please note that restrictions apply during this period where you may not be able to download the app on another device. Further, the App will not be updated during this period, which means that if third party technical services change during this period, you may not be able to continue to use the App.

10.3. Without prejudice to any other rights, we may terminate the agreement between you and us immediately without notice if you fail to comply with the terms and conditions of these Terms. In the event of termination, you must destroy or by other similar means, delete or remove all copies of the Application and all of its component parts, including any Application software or data stored on the hard disk of any device. You may also terminate the agreement between you and us at any time by destroying or by other similar means deleting or removing the Application and uninstalling it from your hard drive or other applicable hardware.

10.4. All provisions of these Terms relating to disclaimers or warranties, limitations of liability, remedies, or damages and our intellectual property and proprietary rights, choice of law and jurisdiction, indemnity and miscellaneous shall survive the termination.

11. MISCELLANEOUS

11.1. To the extent permitted by applicable law, these Terms, as well as provision of our services, are governed and construed in line with the laws of the Czech Republic and the European Union (however excluding conflict of laws rules), and any dispute arising in connection with these Terms and our services shall be settled exclusively at the competent court in the Czech Republic. However, if you use the App outside of the European Union, you may be subject to the specific laws of your jurisdiction (e.g. CCPA in California or PIPEDA in Canada). To the extent those laws provide a higher level of protection than these Terms, those local laws will prevail.

11.2. If any part of these Terms becomes invalid, legally ineffective or non-binding, the other parts of these Terms shall survive. In such a case, the invalid provision shall be enforced in full in accordance with the applicable law, and you shall adopt measures with an effect similar to the invalid, legally ineffective or non-binding measure, in accordance with the content and purpose of these Terms.

11.3. If you use the Application or send e-mails to us, you are communicating with us electronically. You hereby consent to receiving communications from us electronically and communicate with us electronically. We will communicate with you by e-mail or by posting notices in the Application or by any other means we find appropriate. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically (whether by email, posting notice in the Application or otherwise) satisfy any legal requirement that such communications be in writing.

11.4. We reserve the right to amend or update these Terms at any time and at our sole discretion by publishing the amended or updated Terms via the Application, on our website and/or by otherwise communicating such changes to you. Any and all amendments or updates of these Terms shall apply and become effective from the date of their publication. You acknowledge that such changes may be required to take account of, for example, changes to any digital rights management system used, or, where applicable, changes in the services provided by the respective platform or service provider (e.g., Google Play, App Store, etc.). If any such future changes to these Terms are unacceptable to you or cause you to no longer be in compliance with these Terms, you may terminate these Terms in accordance with the above Termination clause. By logging in and using the Application, you agree with the current wording of our Terms and you undertake to follow them. Similarly, your installations and use of any updates or modifications to the Application or your continued use of the Application following notice of changes to these Terms will constitute your acceptance of any and all such changes to the terms of these Terms.

11.5. These Terms constitute the entire agreement between us and the User with respect to the subject matter hereof and supersede all previous written or oral agreements between the parties with respect to such subject matter. We may unlimitedly assign our rights under these Terms to third parties. The User may not assign any rights or obligations towards us to any third party without our prior written consent.

12. CONTACT US

12.1. If you have any problems, you can contact us using the following contacts: Elin.ai, s.r.o. Web: https://www.elin.ai Address: Teslova 1120/1, Skvrnany, 301 00 Plzen, Czech Republic Email: hello@elin.ai

12.2. The Czech Trade Inspection Authority is the supervisory authority for compliance with the obligations set out for the protection of our clients who are consumers. The consumer has the right to apply for out-of-court dispute resolution to the CTIA (www.coi.cz) or to use the EU online dispute resolution platform (ec.europa.eu/consumers/odr).

These Terms were last updated on May 15th, 2025.